Frequently Asked Questions:
Everything you need to know about Laundry Care Express services.
Pay Per Order
How does Pay Per Order work?
Pay Per Order lets you pay only for the laundry you send. Pricing is calculated per pound, and it’s perfect for occasional laundry needs.
What is the price per pound?
Pay Per Order lets you pay only for the laundry you send. Pricing is calculated per pound, and it’s perfect for occasional laundry needs.
Are there any extra fees?
Pay Per Order lets you pay only for the laundry you send. Pricing is calculated per pound, and it’s perfect for occasional laundry needs.
Subscribe & Save
What is Subscribe & Save?
Subscribe & Save is our monthly laundry plan where you pay per bag, not per pound and save up to 52% compared to Pay Per Order.
Do unused bags roll over?
Subscribe & Save is our monthly laundry plan where you pay per bag, not per pound and save up to 52% compared to Pay Per Order.
Can I cancel or change my plan?
Subscribe & Save is our monthly laundry plan where you pay per bag, not per pound and save up to 52% compared to Pay Per Order.
Laundry Instructions
Do I need to separate my white, colored, and delicate laundry items?
No need to separate! Our professional team will sort your laundry by color and fabric type to ensure the best care for all your items.
I like unscented detergent and light starch. Will you record my preferences?
No need to separate! Our professional team will sort your laundry by color and fabric type to ensure the best care for all your items.
Do I need to separate my dry cleaning/dress shirts from my wash & fold laundry?
No need to separate! Our professional team will sort your laundry by color and fabric type to ensure the best care for all your items.
I have a stain, can you get it out?
No need to separate! Our professional team will sort your laundry by color and fabric type to ensure the best care for all your items.
Billing
What are your prices?
Our pricing varies by service. Pay Per Order starts at $2.99 per pound. Subscribe & Save plans start at $70 per month for 1 bag. Visit our pricing page for complete details.
Can you help estimate how much my wash & fold laundry will weigh, since it's priced as Laundry by The Pound?
Our pricing varies by service. Pay Per Order starts at $2.99 per pound. Subscribe & Save plans start at $70 per month for 1 bag. Visit our pricing page for complete details.
Do you have gender-neutral pricing on items like womens' blouses and mens' dress shirts?
Our pricing varies by service. Pay Per Order starts at $2.99 per pound. Subscribe & Save plans start at $70 per month for 1 bag. Visit our pricing page for complete details.
Is there a minimum charge?
Our pricing varies by service. Pay Per Order starts at $2.99 per pound. Subscribe & Save plans start at $70 per month for 1 bag. Visit our pricing page for complete details.
What are my payment options?
Our pricing varies by service. Pay Per Order starts at $2.99 per pound. Subscribe & Save plans start at $70 per month for 1 bag. Visit our pricing page for complete details.
Pickup & Delivery
What time do you pickup and deliver?
Pickups and deliveries are typically made between 7 AM and 9 PM. You’ll receive a notification when your driver is on the way with a more specific time window.
What days do you pickup & deliver in my area?
Pickups and deliveries are typically made between 7 AM and 9 PM. You’ll receive a notification when your driver is on the way with a more specific time window.
Do I have to be home for pickups and deliveries?
Pickups and deliveries are typically made between 7 AM and 9 PM. You’ll receive a notification when your driver is on the way with a more specific time window.
Do you pickup and deliver on holidays?
Pickups and deliveries are typically made between 7 AM and 9 PM. You’ll receive a notification when your driver is on the way with a more specific time window.
How do I cancel a scheduled pickup?
Pickups and deliveries are typically made between 7 AM and 9 PM. You’ll receive a notification when your driver is on the way with a more specific time window.
Should I tip the driver?
Pickups and deliveries are typically made between 7 AM and 9 PM. You’ll receive a notification when your driver is on the way with a more specific time window.
Other Questions
Where do I get Laundry Care Express bags for my first pickup?
Your first Laundry Care Express bag will be delivered with your clean laundry after your first order. You can also request additional bags at any time through your account.
I will be traveling (have an important meeting, special event, etc.). Is it okay to schedule my pickup so that the delivery is the day before my departure?
Your first Laundry Care Express bag will be delivered with your clean laundry after your first order. You can also request additional bags at any time through your account.
What can I do with the hangers and plastic bags that I get with my deliveries?
Your first Laundry Care Express bag will be delivered with your clean laundry after your first order. You can also request additional bags at any time through your account.
Do you offer gift certificates?
Your first Laundry Care Express bag will be delivered with your clean laundry after your first order. You can also request additional bags at any time through your account.
Another question?
Your first Laundry Care Express bag will be delivered with your clean laundry after your first order. You can also request additional bags at any time through your account.
Still Need Help?
Can’t find the answer you’re looking for? Our support team is available 24/7 to assist you with any issues.